As Australians, we cherish our major events, from the excitement of the Australian Open to the roar of the Grand Prix. These events are not just showcases of talent and entertainment; they’re also significant gatherings that bring us together. However, amidst the buzz and the crowds, there’s a less welcome element that preys on the unwary: the ‘rogue’ taxi scam.
This scam has been a thorn in the side of many event-goers, rinsing them of their hard-earned money when they’re just trying to get home. With over a million people flocking to the Australian Open last year, and many relying on taxis for transportation, it’s crucial to be vigilant.
The scam works like this: unmarked taxis, with no branding to identify them as part of a reputable company, offer rides to unsuspecting passengers. These ‘rogue’ drivers flout the rules by not turning on their meters, instead charging exorbitant, arbitrary fares. It’s a form of fraud that’s not only illegal but also deeply unfair to customers.
Olivia Barry, the chief operating officer of 13Cabs, offers advice on how to stay safe. She pointed out that legitimate taxis have branding and are required by law to use a meter to determine the fare. Since the law was updated in 2023, all taxi drivers must turn their meter on during a ride, but some still skirt the rules.
To combat this, 13Cabs had attendants on the lookout for these ‘cowboy cabbies’ at last year’s Grand Prix, ensuring that each taxi used a registered meter when picking up passengers. But the problem persists, and with the Australian Open drawing huge crowds, these scammers are likely to be on the prowl.
So, what can you do to protect yourself from falling victim to this scam? Here are some tips:
- Check for branding: Always look for clear taxi branding before getting into a car. If it’s unmarked, it’s best to avoid it.
- Meter inspection: Ensure the taxi has a meter, and it’s turned on as soon as you start your journey. The fare should be clearly displayed.
- Payment terminal: In a legitimate taxi, like those from 13Cabs, the meter is integrated with the payment terminal, which should display the same amount.
- Question the fare: If the fare seems higher than expected, don’t hesitate to question it with the driver immediately.
- Payment method: Paying by credit card can offer more protection. Always check that the amount on the card terminal matches the meter, and insist on a receipt.
- Lodge a complaint: If you’ve been scammed and can’t resolve the issue with the taxi company, you can lodge a complaint with Fair Trading NSW or your local state equivalent.
- Credit card dispute: If all else fails, raising a dispute with your credit card company may be your last resort.
The scam isn’t limited to the Australian Open; airports are also hotspots for these fraudulent activities. Brooke Marsh’s experience at Melbourne Airport, where she was charged nearly double the expected fare, is a cautionary tale. Similarly, stories from Sydney Airport reveal the same pattern of overcharging by unlicensed drivers.
Remember, rideshare services might be a safer and cheaper option, but always check for surge pricing. The Australian Taxi Industry Association can assist if the taxi is a member, but your best defence is awareness and caution.
Have you or someone you know had any experiences with rogue taxi scams during major events? Feel free to share your thoughts or tips in the comments below – let’s help each other stay informed and safe!
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