About a year ago, I bought a BBQ chick from Coles, Wallsend, NSW.
When I opened the pack at home, I found a wing missing.
Next visit to Coles, I spoke to a staff member on the Information Desk, telling them the wing was missing and that I thought if it had dropped and could not be put in the bag, the chicken should have been sold with say, a $1 discount and a mention of the missing wing, and that it was wrong to sell a part chicken for a whole chicken price.
She spoke to her superior who said they would replace it.
I thought I would be getting a BBQ wing, but they gave me a whole BBQ chicken.
Wow! I wasn’t expecting that, but very thankful – and sooo impressed with their response!
Bless ’em! 🙂