The Australian Consumer and Competition Commission (ACCC) is urging consumers to check their solar energy storage systems for unsafe LG solar batteries.
According to the ACCC 13 incidents of property damage have been linked to the affected batteries, including house that was destroyed.
The recall covers an estimated 5000 batteries.
“We are urging everyone that has a solar energy storage system to check whether they have an affected battery and, if they do and it has not been remediated, to switch it off and contact LG immediately,”ACCC deputy chair Catriona Lowe said.
“Even if you don’t have an LG branded solar storage system, please still follow our recommended steps to check your battery to protect your home and your family. Some of the affected batteries are installed in systems sold under other brands or in unbranded systems.”
Consumers have a right to receive a refund, replacement or software update to fix the problem at no cost to them. The remedy each consumer will receive depends on the serial number of the battery affected. LG has also committed to providing compensation to consumers who face higher energy bills while their system is switched off.
Visit here for more information. click on ‘Electrical Safety Recall’ and follow the instructions to find out if your battery is affected by the recall.
If your battery is in the recall, switch it off immediately.
For refunds and removal for affected LG batteries in SolaX or Opal battery systems, contact SolaX Power on 1300 476 529 or email [email protected].
For LG, Redback, Red Earth, Eguana or VARTA or any other affected energy storage systems, contact LG on 1300 677 273 or email [email protected].
Will this put you off solar batteries?
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