A Woolworths customer claims there is problem at supermarket self-checkouts. And Woolworths has responded.
The woman, who posted a video online about her experience, said she had scanned her groceries at two different registers – due to a technical difficulty at the end of the first scanning – and got different totals.
The tally was $7.45 when a technical error meant she had to be move to another register and start over. When that total came up, the cost was five cents more than the original.
As she said, five cents is not a big deal, but if this is happening across millions of transactions, then there’s a problem.
Other social media users reported similar experiences.
Woolworths has been quick to respond, saying: “We are committed to ensuring the accuracy of all trade measurement scales across our stores in line with strict regulations and test our checkout scales daily.
“We strongly encourage this customer to reach out to our customer care team or the store directly, in order for us to investigate the items in the transaction and see what has caused the discrepancy.”
Do you pay close attention to the prices as you scan items? Do you ask for clarification if something puzzles you?
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