Australia’s two largest telcos, Telstra and Optus, will delay the shutdown of their 3G mobile networks for another two months, to 28 October, after fears thousands of phones and other internet-connected devices would be suddenly cut off.
This is despite an extensive information campaign from both companies, and even the offer of thousands of free 4G-capable handsets.
The final 3G shutdown was scheduled for 31 August, but the two telcos have agreed to extend the deadline after concerns were raised at a Senate inquiry last month that lives were potentially at risk if people suddenly couldn’t contact emergency services, or 3G-connected medical equipment suddenly failed.
A wide range of medical devices rely on internet connectivity, including pacemakers, insulin pumps and medical alarms. Older models may not be compatible with the 4G and 5G networks.
One last push
Telstra and Optus say they will use the extra time to make one last public awareness campaign highlighting the need to check that all internet-connected devices are at least 4G-capable, not just phones.
Businesses are also advised to check whether any EFTPOS devices and any other connected devices such as security cameras or sensors rely on the 3G network.
The companies say they are extending the deadline after community feedback, but that it is necessary in order to free up bandwidth for future technologies and expansion.
They also acknowledged that, despite their best efforts, it’s almost unavoidable that some people will be caught out.
“From experience, both Telstra and Optus know there will always be customers who are aware of the closures, but who won’t take the action they need to before the closures for a range of reasons. Sometimes the actual closure is the only motivation that works,” the joint statement reads.
Government backs telcos … for now
Vicki Brady, Telstra CEO, says her company has exhausted every avenue in making sure customers who rely on 3G-connectivity have upgraded their devices.
“We have been communicating to customers about the need to prepare and make the move for almost five years,” she says.
“This has included multiple letters, bill messages, SMS, public awareness campaigns, advertising – even door knocking and sending free phones to people in vulnerable circumstances, and our support for customers won’t end the day the network closes.”
Optus interim CEO Michael Venter says this is the final extension to the shutdown.
“Adding to our extensive direct communications and marketing efforts to date, we are joining with Telstra to launch a final public awareness campaign to really drive home the safety message and get the final groups of customers to act.”
Michelle Rowland, federal minister for communications, says the government is pleased with the decision and encouraged people to check all their internet-connected devices.
As communications minister, Ms Rowland has the power to force the telcos to keep the 3G network open, but so far they have acted voluntarily.
“While I am pleased that customers and businesses now have additional time to prepare for the 3G switchover, I want to encourage all Australians to take action and check if their device could be impacted.
“This is a sensible move by both major telcos,” she said, “and the government looks forward to ensuring that all Australians have the opportunity to be informed about what the 3G switchover will mean for them.”
Have you made sure all your devices are at least 4G capable? Should the government force the telcos to keep the network open longer? Let us know in the comments section below.
Also read: Best 4G-capable phones for seniors
