Between 1000 and 4000 Australians were stranded in Bali at the beginning of this month after Jetstar cancelled multiple flights.
Some travellers had to wait up to five days to be rebooked on to another Jetstar flight or fork out hundreds of dollars to book flights on a different airline.
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A Jetstar spokesperson told NCA Newswire that some flights were cancelled between Australia and Bali’s capital, Denpasar, because engineering work was needed.
“Our Boeing 787 fleet has been impacted by a number of issues and delays sourcing a specific spare part for one of our aircraft due to global supply chain challenges. The part has to be road freighted across the US,” the spokesperson said.
“Our teams are looking at every option to get passengers on their way as soon as possible, including seats on Qantas flights and operating ad-hoc services where possible.
“The majority of impacted passengers have now been re-accommodated on an alternative flight and our teams are working hard to find the remaining impacted passengers an alternative flight.
“A flight credit or refund will also be made available to passengers who no longer wish to travel.”
Jetstar’s fleet was affected by numerous issues that required engineering work, including a lightning strike, a bird strike, and the delays in sourcing a specific spare part due to global supply chain challenges.
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A Department of Foreign Affairs and Trade spokesperson said the department was ready to offer consular assistance to any Australians who needed it.
Did you know anyone who was caught up in these flight delays and cancellations? Did they have to wait long to get home? Let us know in the comments section below.
